Responsible Gambling at Ongmari77 — A Safe Play Guide for Malaysian Players

1

Ongmari77 Self-Control Tools — How to Use Them

All of ongmari77's self-exclusion tools are designed around one core principle — easy to use and effective the moment you need them. We never want the process of setting limits to feel complicated or exhausting, because we understand that those who need these tools most are often already under stress.

To activate any of ongmari77's self-control tools, you can:

• Log in to your ongmari77 account and go to the Account Settings → Responsible Gaming.
• Reach the ongmari77 support team via live chat — available 24 hours a day in Bahasa Melayu.
• Send an email to support@ongmari77.click stating the limit you wish to set.

Once your deposit limit is reached within a given period, ongmari77 automatically blocks any further deposits until the limit resets at the start of the next period. There are no exceptions and no way to override this limit on our end — it is a commitment we take seriously.

2

Warning Signs of Problem Gambling

Problem gambling rarely develops overnight. It typically progresses gradually and is often not noticed by the person experiencing it. Recognising the early signs is the single most important first step.

The following signs may indicate that your gambling activity has exceeded healthy limits:

• You find yourself thinking about betting or gaming almost constantly — during work, at family meals, or before falling asleep.
• You find yourself needing to bet more or play more frequently to get the same level of enjoyment.
• You find yourself chasing losses — continuing to play in hopes of "breaking even" from previous losses.
• You have lied to family members or friends about how much time and money you spend on gaming.
• Your gambling activity has started to affect your work performance, family relationships, or health.
• You have borrowed money or sold possessions to fund your gambling.
• You feel restless, anxious, or stressed when you are unable to play.
• You have tried to stop or cut back on gambling but have been unable to do so.

It's important to remember that problem gambling is not a personal weakness — it is a health issue that can affect anyone, regardless of background, education, or income level. Seeking help is a sign of courage, not weakness.

3

Self-Assessment — Review Your Playing Patterns

Answer the following questions honestly to assess whether your playing patterns remain within healthy limits. These questions are adapted from assessment tools used by mental health professionals in evaluating gambling-related issues.

This self-assessment is not a substitute for professional advice. It is intended solely to help you reflect on your own playing patterns briefly. If you have serious concerns, please seek help from a qualified mental health professional.

4

Deposit Limits and Session Limits — A Setup Guide

Setting a deposit limit is one of the most effective steps you can take to keep your gambling within safe boundaries. At ongmari77, we offer three types of deposit limits that you can use individually or in combination:

• Daily Limit: The maximum amount you can deposit within a single day (a rolling 24-hour window from the time the limit is set). Ideal for managing impulse play on specific days.
• Weekly Limit: The maximum deposit amount over a rolling seven-day period. Gives you a clearer overall picture of your gaming spend across the week.
• Monthly Limit: The maximum deposit amount over a rolling 30-day period. Ideal for planning your monthly gaming budget in a more structured way.

For session time limits, you can set a duration in 30-minute, 1-hour, or 2-hour intervals, or define your own custom limit. When the limit is reached, ongmari77 will display a reminder on your screen. You can choose to continue or end the session — the decision is yours, but the reminder ensures you make that choice consciously rather than out of habit.

Remember — money used for gaming should only come from disposable income after all your essential needs are covered: rent, utilities, food, your children's education, car payments, and all other financial commitments. Gaming funds should never come from your emergency savings or loans.

5

Self-Exclusion — How to Apply and What to Expect

Self-exclusion is an option ongmari77 provides for players who need a break from gambling — whether as a short-term precautionary measure, or for a longer period if you feel that gambling has started to become a problem.

Temporary Self-Exclusion (7 days to 6 months):

• Can be requested through your account settings or by contacting ongmari77 support.
• Account suspended within 24 hours of request.
• You will not receive any promotional or marketing communications during your exclusion period.
• Your VIP status is fully retained and automatically reactivated once the period ends.
• Any balance in your account remains safe and can be withdrawn or used again once the period ends.

Permanent Self-Exclusion:

• Processed within 24 hours of your request, no questions asked.
• All valid account balances will be processed for withdrawal to your registered payment method — Touch 'n Go eWallet, GrabPay, DuitNow, or your Malaysian bank account.
• This decision cannot be reversed. You will not be able to register a new account at ongmari77 using the same details.
• Ongmari77 will keep a record of this exclusion to ensure compliance should you attempt to register again in the future.

6

Minor Protection

Ongmari77 strictly prohibits any individual under the age of 18 from registering or using our platform in any capacity. This is a zero-exception policy, enforced through multiple layers of verification.

Protective measures implemented by ongmari77:

• Date of birth verification during account registration — accounts claiming an age below 18 cannot be registered.
• Identity verification via MyKad or a valid Malaysian identification document before your first withdrawal is processed.
• Accounts suspected of being owned or accessed by minors will be suspended immediately pending further investigation.
• Any winnings generated by an account proven to be owned by a minor will be voided in full.

We encourage parents and guardians to use parental control software available for their children's devices to prevent access to online gambling websites. ongmari77 fully supports all efforts to ensure that online gambling platforms remain inaccessible to minors.

7

Support & Help — You Are Not Alone

If you or someone you know is experiencing gambling-related difficulties, it is important to know that help is available. ongmari77 offers direct support through our team, and we also encourage players to seek professional help if needed.

How to reach ongmari77 responsible gaming support:

• Live Chat: Available directly on the ongmari77 platform, 24 hours a day. Let our agent know you need assistance with responsible gaming — we will give you priority service with no judgment whatsoever.
• Email: support@ongmari77.click — for situations that require documentation or a more detailed discussion. We will respond within 24 hours.
• WhatsApp: For urgent requests such as immediate self-exclusion activation.

In crisis situations requiring specialist support, we encourage you to seek assistance from a qualified mental health professional or counsellor in Malaysia. Choosing to seek professional help is a courageous and wise decision.